Terms and Conditions

Terms & Conditions of booking a Tour/ Holiday package / Hotel /
Transport / Cruise / Circus / Museums and/or any other service using
means of writing, online, offline or email
Russ Information Center

DEFINITION: “You” means the person/s in whose name and / or whose behalf the booking is
made. Alternatively, the reference may be made in the third person as “tour participant” / “they”
/ “Client” / “them” / “his” / “her”. “We” / “Us” / “Company” means Russ Information Center LLP.
“Infant” / “Child” mean respectively a person below the age of two years and a person more than
the age of two and below the age of twelve years. “Terms and Conditions” means the terms and
conditions contained herein below, Brochure, itinerary, promotion booklet and other documents
as may be notified from time to time. “Booking Documents” shall mean Booking Form and such
other documents as we may deem fit including (without limitation) THE ‘TERMS & CONDITIONS’,
‘HOW TO BOOK’ RULES AND ‘QUOTE / INVOICE ‘ “Contractor” / “Supplier” means supplier of any
infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places
of entertainment like theme parks, museums, art galleries shipping company, railway, ferry, cruise,
coach etc. who are to provide the services to the Clients. “Quote / Invoice ” means a document
which incorporates the standard tour package cost as of the date of proposal, the foreign exchange
component and INR component along with tour package inclusions, exclusions, departure dates,
important notes etc. “Tour cost” means the tour cost mentioned in the quote / Invoice / brochures
/ online or email and other payments such as taxes, surcharges etc payable by the Clients to the
Company. “Brochure” means printed brochure, website, itinerary, leaflets, booklet, quote / Invoice
. “Website” means www.russinfo.center “Web pages” means pages on the website “Cancellation
Policy” means and includes all the cancellation charges along with GST of 18% levied by the
Company from time to time, third party cancellation charges etc. as more particularly described
herein below or any other documents. “Visa Cancellation Policy”? means and includes all the
cancellation policies of the concerned Consulate wherein cancellation charges are levied by
consulate which also includes 100% cancellation charges of visa fees and any supplementary
charges like visa facilitation charges, courier fees, SMS charges, urgent fees charged by the
consulate in addition to the administrative fees charged by the Company. “Visa” means a
Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities
of a country to indicate that the applicant’s credentials have been verified and he or she has been
granted permission to enter the country for a temporary stay within a specified period. (Note: The
Company does not have any role to play for issuance / rejection of Visa other than being merely
a facilitator) “Jurisdiction “means the geographical area over which a court or government body
has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction
to Mumbai Courts / Forums.
INTRODUCTION: We make all possible efforts to secure services from reputed suppliers for you
so that you can travel safely and securely and you get best value for money. We also sell travel
related products designed and operated by Third Parties. All our products are sold subject to the
terms and conditions set out in the Booking Documents and the contract between the Client and
us shall be governed by the same. In the event of the Client booking through us any third party
tours or travel products or services, the terms and conditions specified by such Third Party / Tour
Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall
be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding,
kindly read the Tour Brochure, the Quote / Invoice , the Booking Form and the Terms and
Conditions as mentioned here and elsewhere carefully.
BROCHURE / WEBSITE INFORMATION – DISCLAIMERS: We take reasonable care in preparing the
brochure, quote / Invoice , web pages and other documents and in describing the services therein.
However, we are not liable for any typographical / printing errors. Furthermore, website and
brochures may be updated several months in advance and the descriptions of the services
mentioned in the Website and Brochure are as normally available and as accurate as possible and
content may not always be fully updated. We therefore ask you to confirm the current information
by contacting us. Circumstances beyond our control like major road works, traffic congestions,
weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of
management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / rerouting
of flights or railways, closure of / restricted entry at a place of sightseeing may result in
changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend,
change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements
and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in
advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to
2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases,
the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines
are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few
instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would
be advised at the time of booking). We request your co-operation where such changes are made.
No complaints or grievances in this regard would be entertained either during the tour or after the
tour has concluded. Photos of meals / hotel rooms / transportation / sightseeing / properties
published in the Brochure are only for reference and may differ from the actual meal served /
sights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the
Brochure are approximate or may vary. In case the alternate arrangements made are materially
superior as compared to the ones described in the Brochure, we reserve the right to charge extra
for the same anytime. We do not take any responsibility / liability of third party products displayed
on our Website and cannot give any assurance or warranty regarding contents, quality or safety
of the product in any way, nor would we be liable / responsible in any manner whatsoever for any
deficiency, loss, damage or injury sustained by you as a result of availing such products and
services. – The prices quoted are subject to availability at the time of booking and also subject to
change. Please be informed that the total price quote / Invoice stated at the date of booking may
vary due to market led currency fluctuations applicable on the date of payment (as per the
Payment Schedule). Such fluctuations are not within the control of the Company. The Company
shall not be held responsible for any variance in the price quoted at the time of booking and the
total amount required to be paid as per the payment schedule.
through us a tour / travel service of any third party operators such as but not limited to Hotels,
Transporters, Cruise companies, Circus, Museums etc., the terms and conditions of such third
party operators, including their payment schedule, cancellation, refund etc, shall be applicable to
you in addition to our Terms and Conditions.
the relevant section in the quotation for the tour cost. It is your responsibility to go through the
contents of Quote / Invoice carefully and understand the inclusions and exclusions of the tour
cost. For RIC, all services will be provided to you as per those specified / confirmed and paid for
as per the Invoices and Service Vouchers. If you avail any service such as porterage, room service,
laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, mineral water,
paid toilets etc. or anything that is not specifically shown as included in the Tour Cost, then the
payment for the same will have to be cleared by you.
ONLINE or EMAIL BOOKING You can purchase our services from our sales outlets, agents or
franchises. In the alternative, you can register and book your tour / services online or via email
through our Website. During the course of online or email booking on our Website, you will have
the opportunity to go through our Booking Documents and privacy policy, which are displayed on
our Website and which you will need to confirm and accept in the course of booking online or
email. Hence, you will have to peruse the Booking Documents online or email and “Accept” the
terms and conditions set out in the Booking Documents, post which we shall send you confirmation
e-mail towards your acceptance of the Booking Documents forming a valid and legally binding
contract between you and us upon simultaneous receipt of the booking amount. We shall share
with you the hard copies of the Booking Documents which you have accepted online over email.
Please note that the Booking Documents need not be signed physically, your online or email
Acceptance of the terms and conditions of the Booking Documents will constitute an enforceable
and legally binding contract. Our Website provides the facility of making online or email booking
of tours and services. However, we cannot give any guarantee or warranty with respect to the
Website booking engine which could malfunction due to well-known reasons including but not
limited to software or network errors. We have incorporated all modern protection technologies to
ensure that information concerning you or your payments made are kept secure and confidential
on our Website. However, please note that in case of online payment you will be re-directed from
our Website to the concerned bank’s webpage and the payment gateway where your credit card
/ debit card / net banking details (such as credit/debit cards numbers, CVV number etc) will be
stored by the respective bank and the payment gateway for which we shall not be responsible /
liable. It is made clear that the online or email booking shall be effective once you make payment
towards the booking amount and confirm the Terms and Conditions. We would also require a copy
of the first two pages and last two pages of your passport which show the date of your passport,
place and date of issue and expiry, amongst other documentation. Please see under the
‘Documentation’ section for the list. The Company reserves the right to decline to register any
person / s for any tour or to cancel their registration without assigning any reason and without
any compensation whatsoever.
AIRLINES: We shall in no circumstances whatsoever be liable / responsible to you or any person
travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the
airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the
part of the airline to accommodate you despite having confirmed tickets, quality or quantity of
meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight
schedule or routing, change of airline mentioned at the time of booking etc. In these
circumstances, we will not be liable / responsible for the injury, loss, cost or inconvenience suffered
by you but you will be free to pursue your remedies against the concerned airline.
BAGGAGE ON AIRLINE: Airlines have restrictions on the kind of baggage, number and weight of
baggage that you can carry and you will need to carefully read and understand the rules and
regulations of the airline, in this regard. Hence you must refer to the concerned airline’s luggage
rules and regulations. It is suggested that you carry one trolley bag and one hand bag for better
mobility. Typically, weight restrictions on baggage for Economy Class is 20 Kg, for Business Class
30 kg and for First Class is 40 kg and 1 hand bag (cabin luggage) having dimensions of 115 linear
cms. and not exceeding 7 kg per person except for flights to USA and Canada, where the
passengers are permitted to carry 2 pieces of checked-in baggage and 1 hand bag. In the case of
low cost carriers that are used by the Company during the tour, the permitted baggage allowance
may be lower than what is mentioned above. Baggage is not included for internal flights in USA.
One needs to pay for every piece of baggage checked in. Please check with your sales staff for
correct details. Please note that every airline has a different set of rules and regulations regarding
the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence,
you are requested to please check the updated baggage rules of the individual airlines, with whom
the ticket is booked. We are not liable / responsible in any manner if you are unable to carry any
baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You
shall be liable / responsible to pay all such charges directly to the airline. Also, we are not liable /
responsible for any loss or damage to baggage while it is in the custody of the airline. Please be
careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit / debit
cards, ornaments, traveler’s cheques, currency notes, travel documents should never be left
unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the
place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items
should not be kept in the checked-in baggage. If you misplace or lose any moveable property we
will not be in any way responsible and / or liable. We may not be in a position to assist and / or
lodge a complaint with the authorities.
AIRLINE, AIRPORT OR WEATHER DELAYS: The Company is not liable / responsible for any
additional expenses or loss that may arise from government regulation or order affecting the
aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work,
meteorological conditions, security risks, or any other causes that are beyond the Company’s
control but which may affect concerned airline’s ability to operate flights on schedule. The
Company will not reimburse any additional expenses incurred by you as a result of such events or
delays. The Company will not refund any unused portion of air tickets purchased in the event of
such delays or due to any reasons beyond its direct control.
BAGGAGE ON COACH: Please note that porterage is not included in the tour price. It is often
difficult to get porters to assist as hotels may or may not provide this service and it is therefore
advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit
only one suitcase and one handbag per person in the coach. The suitcase should be of a size of
158 cms. (width + length + height) preferably with wheels for sake of convenience.
SAFE DEPOSIT LOCKERS: It is advisable that the tour participants carry their valuables on their
person at all times. If Safe Deposit Lockers are available, the tour participants should avail the
facility at their own risks and liability. This facility may be additionally charged by the hotel, which
will have to be directly paid by the Client to the hotel. If the Safe Deposit facility is not available,
the tour participants must take all necessary precautions in protecting their valuables as the
Company / Service Providers / Company’s representatives shall not be liable / responsible for any
loss of valuables or for making good such loss.
buying foreign exchange for International Travel (other than travel to Nepal and Bhutan), following
documentation is required: Physically signed booking form by the traveller. (not required in case
of online or email booking) Physically signed terms and conditions form by the traveller. (not
required in case of online or email booking) Physically signed LRS cum Form A2 by the traveller
[Only for international travel] Signed photocopy of the first 2 pages and last 2 pages of your
passport. Valid Visa issued by the country of visit. Air tickets. Cheque / Demand draft has to be in
the name of “Russ Information Center LLP” PAN: For tour booking, copy of PAN card self attested
is mandatorily required for any tour where in total tour cost per booking / booking ID exceeds Rs.
2 Lacs. For purchase of foreign exchange, copy of PAN card is mandatorily required for purchase
of foreign exchange over Rs.50,000/-. In case of minor where PAN Card is not available, the PAN
Card details of parent / guardian are required. You will have to provide a declaration in Form 60
in case you do not have PAN Card. Copy of PAN Card / Form 60 is mandatorily required with self
attested declaration, if payment of Rs.50,000/- or more is made in cash per booking / booking ID
irrespective of the value of tour cost. ADDRESS PROOF: Please note the following requirements
(i) Passport, (ii) PAN Card, (iii) Voter’s Identity Card, (iv) Driving License, (v) Job Card issued by
NREGA (vi) Aadhaar Card. In case of LOW risk customers, “simplified measures” can be applied
which shall be deemed to be “officially valid documents”. Identity card with applicant’s photograph
issued by central/state government departments, statutory / regulatory authorities, public sector
undertakings, scheduled commercial banks and public financial institutions. Letter issued by a
gazette officer with a duly attested photograph of the person. Where “simplified measures” are
applied for verifying for the limited purpose of proof of address, the following additional documents
are deemed to be Officially Valid Documents (OVD): vii) Utility bill which is not more than two
months old of any service providers (electricity, telephone, post paid mobile phone, piped gas,
water bill); viii) Property or municipal tax receipt; ix) Bank account or Post office savings bank
account statement; x) Pension or family pension payment orders, only if they contain address; xi)
Letter of allotment of accommodation. If the proof of address you are providing is in the name of
some other member of your family with whom you are living and are closely related, then you
would need to provide us such proof of address as mentioned above along with a declaration from
the person named in such proof of address stating that you are a relative and are staying with him
/ her. If the document of identity produced has an address which is the same as that declared by
the prospective Client, the said document may be accepted as valid proof of both identity and
address. If different or if a valid photo ID does not have address, then a separate address proof
should be submitted.
risk and responsibility of all your baggage, belongings, currency, valuables, documents and
personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the
airline or during your stay in hotel or during your travel in coaches, while on excursions or
otherwise. If you forget to carry or if you lose essential travel documents such as passport, visa,
tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses,
for which you alone shall be liable / responsible. In view of what is stated above, please carefully
note that: We shall not be responsible or liable for any loss or damage in respect of your baggage
etc. or their contents whether due to theft, accident, negligence or otherwise; We shall not be
responsible / liable for any cancellation, curtailment or extension of your tour compelled by any
such loss of baggage etc. and we shall pay no compensation or refund to you; Some coverage in
respect of baggage loss or damage may be provided by insurance. It is advisable that you do not
carry valuables on the tour. However, if you carry any valuables, we recommend that you use all
available facilities to keep them secure during your tour. In this regard, some hotels provide Safe
Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you
declare your valuables to the airline at the time of check-in and pay an additional charge, as may
be stipulated by the airline, to make the airlines responsible for valuables. Without such
declaration, airlines can invoke limitation of liability protections provided in international
conventions and laws. If your baggage is lost or misplaced at any time during the course of your
tour, it is your liability / responsibility to take all appropriate actions to file complaints with the
concerned authorities, including police, airline office etc.
TIPPING: Tipping is customary (unless otherwise stated in the Brochure; quote / Invoice ) in all
parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Unless otherwise
communicated, the tip amount is 2 Euro per person per day in Europe for the coach driver, 2 Euro
per person per city per guide in Europe and 2 Euro per suitcase per day for a porter in Europe.
Everywhere else it is 2 to 4 USD instead of 2 Euros. Please check the Quote / Invoice to ascertain
whether such tips are included within the tour costs or are required to be paid by you separately.
Your Sales advisor will guide you in this regard.
PUNCTUALITY: This is a measure to ensure your safety and time discipline. Clients will have to
strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that
scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are
missed due to your default the same will be non-refundable. Tour participants are requested to
strictly follow the time schedule given at all times including the departure time from the hotel,
sightseeing places, etc.
MEALS Please refer to the itinerary in the brochure / Website for details of the meals which would
be served to you on the tour. If availed of meal option on an RIC tour, there are pre-set menus
provided at standard Indian restaurants. Unlike an airline, we CANNOT process a special meal, nor
can we guarantee a special diet, nor can we guarantee the seating arrangement in a particular
section of the restaurant. The same is at the sole discretion of the SERVICE PROVIDER. We do
not assure special meals or special timings or extra halts for infants, children, or passengers with
diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity
of the food as may be provided by the service provider. Please note that meals do not include
alcoholic and non-alcoholic drinks. We, however, reserve the right to change the meal
arrangement, where circumstances compel us to do so. At some places a meal allowance may be
paid to you at our discretion to enable you to have a meal of your own choice.
CURRENCY AND TRAVELLERS CHEQUES: We recommend that you take your Foreign Exchange
partly in cash and partly in travellers cheque. You can also opt to take a foreign currency debit
card which is another safe mode of carrying exchange. Travellers Cheque can be encashed
overseas for foreign exchange, for a nominal fee. It is recommended that the client should avail
the foreign exchange component of the tour cost from the Company under their LRS entitlement.
HOTELS: The Company selects hotels for your stay at locations, which give comfort and value for
money. For various reasons, such as reducing the overall travelling time on the coach for the
following day, the hotels may be chosen away from the city centre. Unlike other countries, most
hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets
with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms /
interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels in Europe may
/ may not have room service facilities. Tea & Coffee making facility may or may not be available
in the room. If you seek a change in rooming while on a tour, the same will be subject to availability
and you will need to pay any additional charges as may be applicable. Please note that hotels in
Europe, Far East, Korea and Japan can have exceptionally small rooms unlike what you may have
experienced in other countries. Keeping in mind the individual family traveler, we take great care
to select hotels which are chosen both for their location, comfort and great value. Generally hotels
charge a higher rate during major events / conventions and trade fairs and where space availability
is difficult, there is a possibility of your hotel being located further away. The hotels in the city
have mostly twin bedded rooms whereas Holiday Resort accommodation tends to have holiday
homes, villas with double bedroom configuration. In certain cities single rooms are much smaller
than the twin room. The table below gives you the standard check-in / check-out timings in
respective countries along with the maximum number of occupants in a room. However certain
theme based hotels may have different timings and certain rooms may have specific occupancy
numbers. It is suggested that you refer to your service voucher for check in and check out time of
your hotel(s). Please note: Early check-in and late check-out is subject to availability if requested
but cannot be guaranteed unless pre-paid and confirmed in advance. Connecting OR adjoining
rooms requested cannot be guaranteed. Triple Rooms are usually no larger than twin rooms in
size; a third bed is often a rollaway bed in a twin room. Generally hotels require your Credit / Debit
Card / Cash Guarantee for incidental charges, which are adjusted at the time of check-out. Certain
cities in Europe have introduced a City Tax of EUR 2 to 3 per person per night which is payable by
the consumer at the time of check-out. Few hotels do offer free WIFI facility whereas certain
hotels charge a nominal fee. We recommend you study the hotel policy at the time of check-in.
Any damage caused to the hotel property by you will have to be paid by you directly to the hotel
and we would not be responsible and / or liable for the same.
TRANSFERS: All transfers are provided in Seat In Coach (“SIC”) basis. SEAT IN COACH TRANSFERS
/ TOURS: SIC service is based on air conditioned Seat in Coach / Van / Hotel Shuttle. The size of
the coach may vary depending upon the number of tourists travelling. Based on a shared vehicle
transfer, you share your coach / van seat with other tourists, who may or may not be Indian SIC
Transfers / tour operates at a pre-decided time and designated point. The SIC tour may operate
from hotel or from a city centre location; cost of transportation to the city centre location is not
included. In some destinations the pickup and drop off service from the hotel may cause a time
delay and service is slower than private services. SIC Sightseeing tours are conducted by English
speaking guides. PRIVATE TRANSPORTATION: This add-on service can be availed by making
additional payment.This service offers you to have your own privacy and convenience to travel at
a pre-decided time. Depending upon your budget, we may offer an air-conditioned vehicle. The
class of the vehicle offered may vary depending on your needs and budget. In certain destinations,
the driver acts like guide whereas in other destinations, we have a separate licensed English
speaking guide for sightseeing services. It cannot be assumed that the vehicle is at disposal
throughout the day and may only cover transfers.
CAUTION: For all transfers and tours please wait at the Bell Captain or Concierge Counter at least
10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S
COFFEE SHOPS. Please be punctual as most of the hotels do not allow waiting in the driveway
area for security reasons.
ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE: It is expressed and given to understand
that a child below 12 years of age who is booked on the tour paying the special rate without a bed
will not be provided with a bed in the hotel while on the tour under any circumstances unless a
supplement cost is paid and subject to availability. In case the Client decides to make any change
in the rooming while on the tour then they shall be bound to pay additional amount charged to
them by the concerned Hotel directly to the Hotel.
CONDITIONS OF PASSAGE: These conditions are applicable to every Client of the Company, who
books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking
through us a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise
etc., the ‘Terms and Conditions’ specified by such Tour Operator, including their payment schedule,
cancellation, refund, rules and regulations etc. shall be applicable, in addition to our ‘Terms and
Conditions’ while determining the contractual relation between the Client, the Tour Operator and
SCOPE OF ACTIVITY: We are travel and tour organisers only. We do not control or operate any
airline, nor do we own or control any shipping company, coach or coach company, hotel, transport,
restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we
take care in selecting all the ingredients in your tour, we can only select and inspect them. As we
have no control in running them, we cannot be held responsible / liable for any deficiency in
service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any
provider of services, for any injury, death, loss or damage which is caused by the act or default of
the management or employees of any hotel, airlines, shipping companies, cruise, coach owners /
coach operators / tour operators who are the Company’s independent contractors. We are also
not responsible / liable for the delay or deficiency in services provided by agency, airline, transport,
hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co-passengers
which may result in injury, damage to the life / limb or property of the Clients or interfere with
enjoying or availing the services to be provided on the tour.
REGISTRATION: The Client has been supplied with details for the tour arrangements and the Tour
Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as
the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Payment receipt
carefully before filling and signing the same, which shall be binding on the parties and shall
constitute a contract between the parties, on the Client signing the Booking Form and making
payment towards the prescribed non- amount. In case of one or more but not all Clients signing
the ‘Booking Form’, it shall be deemed and construed that the others have duly authorised the
concerned signing Client/s assuming full responsibility. In cases where the Travel Agent through
whom the Clients have booked the tour signs the Booking Form for and on behalf of the persons
named in the Booking Form, it shall be deemed and construed that the Clients have duly authorized
the said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking
Form by the Client or by their Travel Agent shall mean acceptance in totality of the Terms and
Conditions contained herein by the Client/s. The Company reserves the right to decline to register
any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.
BINDING CONTRACT: In case of offline booking, there is no contract between the Company and
the Client until the Booking Documents are signed and received by the Company. In case of online
or email booking, the contract between the Company and the tour participants is effectuated upon
you accepting the Terms and Conditions of the Booking Documents and payment of the booking
amount. Irrespective of your booking made offline and / or online or email, the Company will not
be under any legal obligation to start your tour booking process unless and until you have made
payment towards booking amount as per the payment table set out in “How To Book” and the
Company has received the same. . The full payment must be received in accordance with the
procedure laid down in the Brochure under the heading “HOW TO BOOK”. If not paid in that time,
the Company reserves the right to cancel the booking with the consequent loss of advance and
apply the scale of cancellation charges along with GST of 18% as mentioned in the “HOW TO
BOOK” section. The Company has the right at any time and for any reason: To terminate the
Contract after acceptance of advance but prior to the commencement of the Tour without
assigning any reason whatsoever. In the event the Company terminates the Contract, the
Company may refund the amount of advance to the Client without payment of any interest after
deducting actual expenses incurred on the booking like visa charges, travel insurance, retention
charges of overseas suppliers, ticket voiding charge etc. To amend, alter, vary or withdraw any
tour, tour excursion or facility it has advertised or published or to substitute an independent
contractor of similar class, if it is deemed advisable or necessary. In either case, the Company
shall not be liable / responsible for any demand, additional expense or consequential loss suffered
by the Client or for any compensation claim
TRAVEL DOCUMENTS AND CLEARANCES: It shall be solely your responsibility / liability to hold
valid and genuine travel documents and statutory clearance such as passports, visa, confirmed
air-tickets, insurance and medical insurance certificates and other statutory certificates including
immigration clearance etc. If you cancel the tour due to non-availability of the passport etc, you
will be liable / responsible to pay cancellation charges along with GST of 18%. Your passport
should be valid for six months from the date of return of the tour and you must have current visa
and travel insurance to cover your entire stay. Any overstay OR wrong information supplied by
you may lead to deportation from the foreign country you are visiting for which we are not liable.
It is your responsibility / liability to furnish all documents required by the Company for application
of visa etc. We are mere facilitators for providing visa guidance services. In the event the
application for the visa made by you or the Company on your behalf is rejected or delayed by the
concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due
to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such
charges may or may not include the actual visa charge and costs incurred but will include our
service charge. However, it excludes any supplementary charges like courier fees, urgent fees
charged by the Consulate. All costs, charges in respect of the said application for the visa shall be
borne by you and the non-refundable advance paid by you shall be forfeited and no claim
whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly;
however the Company can only facilitate and assist in submitting the visa application based on
documents provided by you. Certain Consulates / Embassies may call for personal interviews and
/ or biometrics. As granting or rejecting visa and immigration clearance is the sole prerogative of
the concerned sovereign governments and the Company is merely a facilitator. The Company shall
neither be responsible in case of non-granting of such documents nor liable for any delay, denial
or other related act / omission or for any loss, expense, damage or cost resulting there from. The
position in respect of cancellation of the tour by you due to non-availability of travel documents
would not change only by virtue of the Client having applied for such documents through the
Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you.
There will be no refund, if you, or any member of your party, is unable to travel due to the said
reasons. In fact, many a time, due to such cancellations, the Company suffers losses because,
sometimes, the cancellation is made at a time of tour rush and the third party suppliers such as
hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges
along with GST of 18% as applicable by the Company will apply and the decision of the Company
will be final and binding upon you. Under the circumstances, you agree not to proceed legally
against us unless there is a manifest error from our end. The Company would not be responsible
/ liable in any manner whatsoever for any clerical error made by the concerned Embassy /
Consulate regarding name, attachment of wrong photograph, duration and type of visa (single /
multiple entry) or passport number. We always use services of reputed courier companies for the
purpose of transmission of passports to the Embassies / Consulates and to our Client in various
cities. We would not be responsible / liable for any loss or damage whether direct, incidental or
consequential caused due to transmission delays or loss of passport whether in transit or
otherwise. The documents forwarded by you for visa purpose are sent by us to the concerned
Embassy / Consulate through third parties and hence we would not be liable / responsible for loss
of your documents. We would however, make best attempts to trace your documents or assist
you in obtaining new passport / alternative / certified copies of the lost documents. In the event
that you are unable to travel on the tour date originally booked by you, due to rejection of visa by
the concerned Embassy, you shall have the option to postpone your tour to any other future date
or choose any other tour destination subject to cancellation charges of the previous tour along
with GST of 18% of the previous tour. However, if you book and pay within the cancellation period
and are unable to travel due to any reason whatsoever including non-availability of visa or any
travel documents, the Cancellation Policy shall apply.
HEALTH: Please note that your health is entirely your risk and responsibility. Our tours are suitable
for persons of reasonable fitness. They may not suit persons who are medically infirm or who have
special needs or requirements whether due to age, medical conditions or otherwise. It shall be
your duty to inform us in writing in case you have any medical condition that may affect your
ability to fully enjoy our tour arrangements or where the interests of other tour participants may
be adversely affected by such condition. Under such conditions we may decline to accept you or
continue you on that tour. We reserve the right (without obligation) to ask you to undergo medical
tests and to provide written certification of your medical fitness before departure or at any time
during the tour and if you fail to undergo such tests or fail to provide such certificates, we may
decline to accept you or to continue you on the tour. However, it is not our obligation to check
your medical condition and if you suffer any injury or aggravation on the tour or if you are unable
to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not
be responsible / liable to compensate you nor to refund any amount to you nor to pay your medical
expenses. If any adventure sports are included in the tour package, you shall avail of the same at
your own risk having regard to your medical condition. We shall not be liable for any death, injury
or other loss due to your participation in such adventure sports and any release form that you may
be required to sign for such person / service provider / club / association / organization / hobbyist
/ institution will be binding. In this regard, please note that service providers such as airlines may
decline to accept you on medical grounds. Please carefully read and understand the rules and
regulations of the service providers, because we shall not be responsible / liable for the
consequences that you may suffer. To some extent, your losses on account of trip cancellation
attributable to hospitalization as also your expenses of hospitalization due to accident may be
covered by insurance.
YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS: You will have to strictly follow the tour
program and comply with the Terms and Conditions of the various contractors / service providers
such as hotels, airlines, cruises etc. You are responsible / liable to register with our representative
of the Company at the appointed date, place and time for departure and you would be treated as
a no-show if you fail to do so and the consequences shall be yours entirely. You are required to
be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If
you are not punctual, you could miss your flight, your transport / sightseeing / meals etc. We will
not be responsible / liable in any way in such situations. You shall not behave in a manner which
may cause distress or annoyance to other tour participants or to any other person or which may
create the risk of danger or damage to property belonging to us or other tour participants, service
providers or any other persons. If you misbehave or disturb the decorum of the tour, we may have
to terminate your tour. In such an event, no refund or compensation will be paid to you and you
will have to bear and pay the expenses for your return travel at your risks and consequences. You
shall not carry any item or object, the possession of which is forbidden by any law, rules or
regulations. Nor shall you violate any other law, rules or regulations of the country in which you
are travelling. Should any tour participant misbehave or violate any laws, rules or regulations, we
shall have the right to discontinue his / her participation and exclude him / her from the tour at
his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour
participant’s misbehaviour and / or for losses caused to property of third party service providers,
we shall be free to separately charge and recover our losses and expenses from him / her. For
any visit which has religious significance (example: cathedrals / temples / mosques etc) you will
need to follow the rules and regulations set by them. Examples could be: Clothes not meeting with
the required standards. Wherever required, you should cover your head with scarf; sleeveless
clothes / shorts should not be worn. You must respect the place of worship. Photography which
may be forbidden. Prohibition on eating or consumption of beverages. Maintaining silence during
religious ceremony etc. Obscene CDs, DVDs, books or such other media that may not be permitted
in keeping with the spirit of the place;
PRICES, SURCHARGES AND TAXES: The Company reserves the right to impose surcharges on any
tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes
or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at
ports and airport charges, local operator costs, currency and exchange fluctuations, increases in
taxes, or government action which impacts the price of the applicable tour(s). Tours are priced
and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of
booking and itemized on subsequent invoicing.
VISAS: The company does its best to process your visa application incase you have opted for this
service. This service by the company is on good faith basis where the company presumes that
your documentation is correct and available to apply for visas. The company presumes that the
information provided by you is correct and true. The company will apply on behalf of you at the
designated application center for the country travelling to, at no time will the company apply for
your visa on their own accord and responsibility. The responsibility of the information provided by
the guest and the responsibility of the Visa application will be entirely on the guest himself and in
no way will the company be responsible. The Embassy of the Country and/or its consular office
have the sole right to accept or reject a visa application without stating any reasons, at the same
time it is the sole right of the Embassy to decide the time frame in which to issue the visa even if
it has been applied in urgent process. The company is not responsible and cannot be held
responsible by the guest, for the result of the visa application, even if positive or negative results.
The entire visa process of application, submission and subsequent acceptance or rejection is the
sole responsibility of the guest. The company is only the carrying medium for this process. The
guests will be informed regarding the broad timelines of visa process in force at the time of
application. The timelines of visa process can be advanced if there is system for urgent application
process, but that is based on rules prevailant and laid down by the Embassy and not the
responsibility of the company. In cases where visas are rejected then the company is liable for any
refund of services booked, and 100% cancellation charges will be applicable.
VALIDITY: The prices of tour / s advertised in the brochures and on the Company’s Website are
based on costs in effect at the time of printing the brochure or hosting on the Website. The
Company reserves the right to alter prices of any tour at any time prior and /or post receipt of
payment in full for such tour. All dates, itineraries and prices are indicative only and the price
quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be
levied. Rate of Exchange will be as per the day of payment.
and the Agent/s of the Company other than the Company, in writing, has the authority to vary,
add, amplify or waive any stipulation, representation, Term or Condition set forth in this Brochure.
Any assurance given by any person shall be void and will have no consequence.
FORCE MAJEURE: The Company shall not be liable / responsible in any way to you for death,
bodily injury, illness, damage, deficiency, delay or other loss or detriment to person or property,
or financial costs both direct and indirect incurred, or for the Company failure to commence,
perform and/or complete any duty owed to you if such death, delay, bodily injury (including
emotional distress or injury), illness, damage or other loss or detriment to person or property is
caused by act of god, war or threat of war, declared war, war riots, mechanical breakdowns, acts
of the public enemy, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities
civil disturbances, insurrections, industrial dispute, strikes, financial/economic slowdown and / or
meltdown, accidents, explosions, implosions, fires, earthquakes, volcanic ashes, floods,
transportation embargoes, epidemics, interference by authorities, political disturbance, howsoever
and where so ever any of the same may arise or be caused, riot, insurrection and government
restraint, extreme weather or any other cause whatsoever beyond the reasonable control of the
Company; or an event in which the supplier of services, even with all due care, could not foresee.
GRIEVANCE: If the Client has any grievance in respect of any services provided by any of the
independent contractors, the Client shall immediately inform the Company and the independent
contractor, so that the Company can take up the matter with the independent contractor and the
Company has the chance to rectify the problems then and there, if the grievance is genuine. If
you fail to do this, any right to compensation or refund which you may have, will be extinguished
or reduced. In case of Client/s grievance concerning services of any independent contractor the
same should be communicated on the emergency telephone number given to you immediately,
followed by written communication mailed to the Registered office address at Russ Information
Center LLP, or email us at info@russinfo.center as soon as possible and a copy thereof should be
marked to the independent contractor, whereby the Company has the chance to rectify any
problems, if the grievance is genuine. Failure to do so will result in the Client losing any right as
to compensation or refund. Any complaint by the Client must be notified to the Company in writing
before the end of the tour. No claim notified to the Company outside this period will be entertained
and the Company shall incur no liability / responsibility whatsoever in respect thereof.
PRIVACY OF INFORMATION: We try to maintain the privacy of the personal information provided
by you. However, it would be necessary for us to share this information with Consulates,
Embassies, Airlines, Hotels and other service providers who would be providing you service during
the tour. We would also be constrained to disclose such information if we receive an order of the
court, a requisition from any government or statutory authority, subpoena, or under any law, rules
or regulations, such disclosure becomes necessary. You agree to let us photograph and / or
videograph the tour and specifically you agree to let us photograph and / or videograph you in the
course of the tour. You agree to let us publish such photographs / videographs through all media
including print media, Websites, letters, emails etc. You also agree to let us track usage statistics.
You agree and accept that all such photographs and / or videographs and statistics are our
absolute property and we have the unrestricted right to use them for any legitimate purposes
including advertisement and commercial purposes. Further, you agree that if you share with us
any photographs and / or videographs taken by you during the tour, we would be free to publish
such photographs and / or videographs through all media including print media, Websites, letters,
emails etc. We recommend that you register online so that we can send you updates and
information on travel destinations.
AMENDMENT OF TOUR: RIC does not allow any modifications in the tour itinerary and hence you
can make no amendments in the tour itinerary booked by you.
CANCELLATION OF THE TOUR BY CLIENT: As the services to be provided to the tour participants
are booked several months in advance, cancellation of such services earmarked for a particular
departure results in the Company losing money depending upon the time of cancellation to the
supplier. Therefore any cancellation of tour / services booked by a tour participant will attract
cancellation charges along with GST of 18%, as specified by the Company. If the Tour participant
books a third party product or service, the Terms and Conditions and Cancellation Policy of such
third party would be applicable in addition to the Company’s Terms and Conditions. Any
cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. If
circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly
signed by each of the Clients seeking cancellation at the Registered Office address at Russ
Information Center LLP, or email us signed, stamped letterhead or document by authorised
signatory of guest or company that books the tour at info@russinfo.center. If you wish to cancel
your tour, you must intimate the Company as follows provided that such intimation should be in
writing duly signed by each of the Clients seeking cancellation and given on a working day within
working hours: By email to info@russinfo.center followed by a written communication to our
Registered Office listed below OR In writing on working days within working hours at the
Registered Office of the Company. If the Booking Form has been signed by one or more persons
for themselves and for others mentioned in the form, then the communication signed by such
signatory / s would be treated as a valid communication for cancellation for all such persons
mentioned in the form assuming full responsibility. Similarly if your Travel Agent cancels, it will be
deemed and construed that all the clients and you are in agreement with the same. The
computation of the period of notice of cancellation shall commence only from the time the written
signed and stamped request reaches the Company at its office in Mumbai on working days within
office time at the details listed above. In case of cancellation the following cancellation shall apply:
CHARGES deduction amount in INR per person or group which ever is the case for cancellation,
before departure, before 90 days in is 11,000, 61-90 days is 27,000, 46-60 days is 50%, 31-45
days is 70%, 16-30 days is 85%, 0-15 days is 95%, No-show is 100% of the holiday cost plus GST
of 18% Please note: GST of 18% shall be levied on all cancellation charges. In case of third party
products such as but not limited to cruise holiday, bus and train tickets, 5 Star hotels, the rules
relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned
third party service provider would be applicable and in addition the Company shall have the right
to claim service and communication charges of INR 7,000/- per person for such instances. There
will be a GST of 18% presently applicable over and above all mentioned charges. Post deduction
of cancellation charges along with GST of 18%, your balance amount will be refunded. Booking
Form signed by one or more person / communication signed by such authorised signatories would
be treated as valid communication for cancellation for all such person mentioned in the form
assuming full responsibility. The computation of the period of notice of cancellation shall
commence only from the time the written request reaches the Company at its office in Mumbai on
working days within office time. It is clear understanding between the parties that for the purpose
of this clause cancellation can be due to any reason whatsoever including the reason of inability
to participate due to any reason including illness, death, court orders, non-availability of travel
documents etc. The Company shall not be liable / responsible to pay any compensation, interest
or damages to you. The company reserves the right to cancel any tour prior to departure without
assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees
without any interest only after deducting the actual expenses incurred by us on your booking like
visa, insurance premium, ticket cancellation charges, administrative charges and other overheads
expenses etc. as applicable from time to time and case to case, but no compensation and / or
interest are payable. Cancellation shall take effect only from the time the written request reaches
the Company at its office on working days within office time at the details listed above. In the
following cases you shall be deemed to have cancelled the tour even if no cancellation notice is
issued by you: In case of visa rejection, you would be deemed to have cancelled on the date of
intimation of such rejection. If you fail to pay the tour cost in time or if you commit any other
default in relation to your booking, we may treat such failure or default as a cancellation of the
booking by you. In such case, the cancellation charges along with GST of 18% shall be computed
with reference to the date on which we issue you a notice of cancellation; If on your failure of
payment or other default, no notice of cancellation is issued by us but your payment or default
remains outstanding on the date of departure, the booking shall be deemed to have been cancelled
by you without any advance notice, inviting the applicable cancellation charge along with GST of
18%. It is your duty to make payments on time regardless whether we have followed up for the
same or not. You expressly agree to abide by the foregoing terms and conditions. Further if
payment schedule shared with you is not adhered to and payments deadlines are missed then the
bookings will be released without any notice to you or intimation to you, which you must please
note and follow strictly. This is required as the payment schedules are decided by service providers
and not by us.
REFUND: The Company reserves the right to determine the quantum of refund payable in case of
cancellation of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various
factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines,
coach operators, etc. and the decision of the Company on the quantum of refund shall be final.
Even for payments made in foreign currency with or without part payment in Indian rupees, the
said refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the
date of refund as per existing Rules & Regulations without interest. Refunds (if any) for
cancellations will be made directly to Clients by the Company after deducting applicable GST. In
case of refund in foreign currency component, the said refund shall be made in INR only at the
prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It
would take at least 60 days depending upon the refund policy of suppliers to process such refunds.
In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or
tour advertised, the Client who has booked for such Tour can exercise the option: To continue
with the Tour as altered or amended; or To accept any alternative Tour, which the Company may
offer; or To unconditionally accept the return of the tour cost charges (after deduction of the
actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding
charges, POE charges and other overheads as applicable from case to case) in full and final
settlement and the Company shall not be liable / responsible to pay the Client, compensation,
consequential loss, damages, additional expenses or interest charges over and above as is
computed by the Company as per these ‘Terms & Conditions’. The Client will not be entitled to
make any grievance thereafter in respect of the same. In case of the Client travelling on an
amended Tour, the legal relation between the parties shall not change only by virtue of the
amendment. The Client opting to continue with the tour arrangements as altered or amended shall
pay additional charges if any levied by the Company.
NO REFUND FOR UNUTILIZED SERVICES: It is clearly understood that there shall be no refund or
compensation whatsoever for unutilized services. This general rule applies to all kinds of nonutilization
or under-utilization of tour services, whether of the whole or part of the tour and whether
as a matter of your choice, or caused by your fault or compelled by circumstances such as illhealth,
weather, external factors etc. As a consequence of the above rule, please note that no
refund will be admissible in the following circumstances (amongst others). If you fail to join the
tour at the commencement of the tour or join later or leave before culmination of the tour for any
reasons whatsoever. If you fail to or are unable to utilize any of the services on the tour like airline
travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any
reason whatsoever such as late reporting, ill-health etc. If you terminate your participation in the
tour due to your own fault, negligence or breach of these Terms. In the case of multi-country
package tour wherein there may be requirement for Visa of multiple jurisdictions, there will be no
refund if Visa is rejected or delayed post your departure for a specific destination in your tour
package and because of which you are unable to travel to that specific destination for which the
Visa has been rejected or delayed.
YOUR SUGGESTIONS: If you have any tips, which you might want to share with us, do write to us
at our Registered Office as listed above or email us at info@russinfo.center or fax to us at 91 22
2270 9161.
SPECIAL REQUEST: Where special requests for room allocation, diet consideration, handicap
assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking,
every effort will be made to try and deliver. However the Company will not be held liable /
responsible for claims of damages or consequential loss if such requests are not honoured. In case
of persons with special needs, it is necessary that a qualified companion accompanies such a
person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off
from vehicles and for other personal needs etc. to such persons.
COMMUNICATION: Communications transmitted to your mailing address / email address on record
shall be deemed to have been communicated to you even if returned as undeliverable for any
reason. All communication from you to the Company has to be in writing, not orally. Where you
book directly with us, we will address communications to you at your mailing address and / or email
address given in the Booking Form. Where you have booked through Preferred Agent (PA) /
Travel Agent (TA), we will address communications to your PA / TA who made the booking on
your behalf and the PA / TA would be fully responsible / liable for transmitting such communication
to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by
your agent with the Company. The Company shall not be responsible / liable for any non –
communication, miscommunication or delayed communication.
that in case of special offers, promotions or schemes, additional terms and conditions of these
offers, promotions or schemes will be applicable in addition to these Terms and Conditions. You
might have to adhere to the payment schedule prescribed under such offers, promotions or
schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you
fail to make the payment by the due date and / or do not comply with all the terms and conditions
of the offer, promotion or scheme, you shall not be entitled to receive the benefit under such offer,
promotion or scheme under any circumstances and these Terms and Conditions shall supersede
any offer, promotion or scheme terms. We shall have the absolute right to withdraw any scheme
or discount at any time after such scheme or discount is published.
Please note that all such mentioned tours are conducted with support of various stakeholders in foreign country and locally India namely hotels, museums, palaces, DMC like RIC, Airlines and
others not restricted to restaurants are any service provider that comes in contact with tourists,
they are a token of their investment to promote their business and the destination for Indian
tourists, they offer discounts, subsidies or freebies but they are not free. As travel trade company,
executive and/or individual you are expected to invest in your growth, knowledge enhancement
and destination information and expertise therefore you are expected to pay a subsidised cost for
the tour. Such mentioned tours are not for profit and account for a reasonable secretariat fee for
covering the costs of time, infrastructure and manpower to introduce, interact & manage the
mentioned tour for the travel trade, there are costs as you know. All such mentioned tours are
non-refundable from the time of payment. The itinerary has to be followed without fail and as
indicated and as received by you, no alterations are possible or entertained due to the investment
of each stakeholder offering the experience. The participant is expected to behave very
professionally and must not cause an embarrassment to the organiser or to the other tour
participants, failing which the organiser can terminate the tour for the participant causing trouble
and/or claim the actual amount of the saleable value of the tour on site itself. The organiser,
secretariat and RIC reserve the right to claim the actual amount of the tour from any such
participant who misses any part or day or component of experience or visit as mentioned in the
itinerary. The claim upon initiation on a participant is to be settled in the country of visit and on
site before departure from country being visited. The terms mentioned in this section are not
limited to this section only, the terms mentioned herein are applicable to the mentioned tours &
over and above the terms mentioned in this entire document. The terms mentioned in the entire
document are applicable in addition to the specific terms mentioned above for FAM, Promotional
tours for all types of participants. The organisers have the full right to claim and receive the
amounts as mentioned above in the country of visit failing which organisers can take required legal
action locally at country of visit to recover the said amounts.
TRAVEL NOW PAY LATER SCHEMES: We may assist you in obtaining bank finance to enable you
to pay in easy installments. However, please note that the loan relationship is entirely between
you and the bank and you will submit the finance application to the bank entirely at your own risk.
If you fail to provide the required documentation to the bank; hence the loan cannot be availed
of in time or if the bank in its sole discretion rejects your loan application, you shall be liable to
pay the entire price to us upfront, failing which your booking shall stand cancelled and cancellation
charges along with GST of 18% shall apply.
CONDITIONS OF TRAVEL: The Client will have to strictly follow the tour program and return to
India as per the validity of the air ticket. There shall be no refund, if the Client is not present at
the commencement of the tour. It should be noted that for all purposes, it shall be the
responsibility / liability of the Client to reach the place of commencement of the Tour and register
with the representative of the Company at the appointed place, date and time. If a Client along
with his family is compelled to discontinue the tour due to any reason whatsoever including illness,
death or loss of passport or any travel documents, no claim whatsoever shall be entertained for
refund of unutilized services. Even if a Client is unable to reach the place of commencement of the
tour due to any reason whatsoever including loss of baggage or loss of travel documents, his
booking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.
The Company reserves the right to withdraw tour membership from anyone whose behaviour is
deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or
safety of other passengers and the Company, shall be under no liability to any such person. It is
hereby declared that the immunities provided under this contract shall be available to the
Company’s managers, including tour managers, employees, servants and agents but not to the
independent contractors selected by the Company. Each of these conditions shall be severable
from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions
shall nevertheless have full force and effect. If no suit / action is brought against the Company
within 5 days of the last day of the RIC Tour, the Company shall be discharged from all liabilities,
responsibilities under / or arising out of this Contract and the Client shall be deemed to have
relinquished / abandoned all his rights under or arising from this Contract. If you book with a
Travel Agent and your booking with that agent includes, but is not limited to the Company’s
arrangements, your contract is with your Travel Agent and the Company is simply a supplier to
your Travel Agent and not responsbible.
AMENDMENTS AND SEVERABILITY: The latest Terms, as amended, may be accessed any time on
the Company’s Website at www.russinfo.center or will be sent to you upon your written request
to the Company. If any provision of these Terms is found to be so broad as to be unenforceable,
such provision shall be interpreted to be only so broad as is enforceable. The invalidity or
unenforceability of any provision hereof shall in no way affect the validity or enforceability of any
other provision.
LAW & JURISDICTION: In the event of a dispute arising out of or relating to this contract, including
any question regarding its existence, validity or termination, the parties shall first seek settlement
of that dispute by mediation in accordance with the applicable rules. The Mediator shall be
appointed by the Company. If the dispute is not settled by mediation within 30 [thirty] days of the
appointment of the mediator, or such further period as the parties shall agree in writing, then the
dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole
arbitrator appointed by the Company. The arbitration proceedings will be in Mumbai. The
arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning
the award, the courts in Mumbai alone shall have exclusive jurisdiction. This contract will be
governed by Indian laws. You agree that in the event of a dispute or difference between the
parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai
INTERPRETATION: As to the interpretation of the aforesaid terms and conditions, the decision of
Russ Information Center LLP shall be final and binding upon you. We reserve the right to change
the Terms & Conditions any time without any prior notice and without assigning any reasons
*** End of Terms and Conditions of booking services or terms & Conditions of payment of invoices
received from Russ Information Center LLP / Russ Information Center ***